What Information We Hold and Why
When you open an account, we collect the details you provide — your name, contact information, and the credentials you set. Every time you make a deposit or withdrawal through bKash, Nagad, or Rocket, a transaction record is created and stored against your account wallet. We
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do not store your mobile banking PIN or full wallet credentials; those stay inside your payment app. We also collect device and session data — the browser or app you used, your IP address, and the pages you visited — to keep your account secure and
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to detect unusual access patterns. If you contact our support team, that conversation is logged so we can follow up accurately. We retain account data for as long as your account is active and for a period after closure as required by applicable law. You can
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request a copy of the data we hold on you, ask us to correct inaccurate records, or ask us to delete your account data where no legal obligation requires us to keep it. Availability of these rights depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.